تصنيف الوظيفة: قطاع الضيافة والسياحة

Job Description :

Travel Manager

– The Travel Manager is responsible for managing corporate travel and Executive Travel. This position works closely with his/her business partners across the organization to develop collaborative approaches to meet department purchasing, contracting, and risk mitigation objectives. He/she supports Sourcing’s overall procurement strategies and objectives by working with key suppliers to negotiate preferred pricing and contract terms. He/she will drive cross-collaborative process improvements and assist with other initiatives as needed to support the purchasing of Travel and Event Services.

Key responsibilities and accountabilities :

Travel Manager

– Report directly to the Procurement Director.
– Deliver end-to-end, fully strategic procurement in sourcing the best and most suitable suppliers.
– Establish relationships with the hotel’s chains and formulate strong partnerships.
– Develop a prospect list or lead list of new hotels in various areas and with various categories.
– Review corporate deals rates and general terms.

– Work closely with the Planning Manager Dubai to ensure all documentation is aligned with HQ. Fusion and CMS

– Build reports to improve visibility on cost savings and spend analysis within Fusion.
– Work with and manage internal stakeholders and ensure they are compliant with the Travel Policy
– Effectively manage the travel team and ensure monthly closing, invoicing, and supplier relationships.

– Implement more agile processes within your area to improve efficiency, streamline our operations and reduce administrative efforts to accommodate the ever-changing environment within the company.

– Build strong relationships with key Travel Management companies and work on improving overall services.

– Improve compliance with internal customers and work closely with key stakeholders to strengthen relationships and achieve a collaborative outcome.

Travel Manager

Requirements :

– Minimum experience of 5 years in Travel,
– Capable of negotiating with senior-level stakeholders and suppliers.
– Strong problem-solving and decision-making skills.
– Enjoys working in a fast-paced, dynamic environment.
– Strong Business Analytical and Planning skills
– Outstanding customer service/people and communication skills
– Strong organizational and time management skills

– Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.

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Job Description :

Role Purpose :

Reservation Agent

– Operate the restaurant booking system while providing a seamless experience to guests via verbal, virtual, and digital interactions, maximizing covers by delivering excellent and efficient customer service, ensuring that every detail of a customer’s reservation has been accurately recorded following the established Company policy.

Accountabilities :

Reservation Agent

– Answer and respond to reservation inquiries in a timely manner via different source channels.
– Ensure a satisfactory guest experience prior to guest arrival and post departure.
– Maintain relationships with the restaurants’ guests to ensure their satisfaction and retention.

– Execute smooth running of the booking system for the guests and ensure optimization in seating allocations.

– Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell, without compromising the operations.

– Have a full grasp and complete fluency in each venue’s facts and offerings to anticipate and properly communicate such knowledge to guests.

– Support Guest Relations Supervisors/Managers to ensure seamless interactions internally and externally.
– Be clear, accurate, and concise when communicating with both internal and external relevant parties.
– Receive and process guest payments to secure bookings and perform related refunds when necessary.

– Submit booking reports and analysis reflecting historical data as well as future forecasts to assist the team in strategic planning.

– Receive guest complaints and direct them internally to the concerned departments while ensuring a proper closure is delivered to the guest.

– Ensure the work area is always kept clean and tidy.

– Observe the Company’s rules and procedures and carry out any additional duties requested by management that may happen from time to time.

Reservation Agent

Reporting

– Send the bookings to report each morning for the day to the managers and chefs outlining the VIPs, set menus, or any other important information required.

– Complete the daily reports and fill in the information in the logbook.

Guest Experience

– Have an in-depth knowledge and understanding of the business operation and all brands including all food and drink menus to ensure that you can respond to customer inquiries.

Communication

– To ensure a thorough and proper handover between the Reservations Staff according to the shift pattern
Timely and effective communication of all complaints or comments to the Manager or Senior on duty

– To be proactive in ensuring that the information given to customers is accurate and appropriate about the restaurant.

– Stimulate change, challenge assumptions and ways of working to move the business forward.
– Develop a positive and direct relationship with all colleagues and be always a team player.

– Foster a culture of flexibility by responding quickly and positively to changing requirements whether within the department or outside to meet business demands and guest service needs.

Skills :

Education :

– A university degree is beneficial but not delimited.

Experience

– At least 1 year of operation in a similar position
– Customer service, guest experience
– High-end restaurant groups
– Seven Rooms booking system.

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