Job Description :
CONSTITUENTS :
Food and Beverage Coordinator
– Guests
– Employees
– Hotel Owners
– Brand Management Team
– Vendors
– Meeting planners, corporate customers
INDICATORS OF SUCCESS :
– Achievement of customer satisfaction goals
– Achievement of financial goals (GOP, Sales Revenue)
AREAS OF RESPONSIBILITY :
Food and Beverage Coordinator
– The food and beverage coordinator takes on the administrative responsibilities of the kitchen and bar in a large restaurant, hotel, corporate venue, etc. The food and beverage coordinator is in charge of creating and approving food and drink menus, ordering, taking inventory of stock, maintaining records of purchases and sales, and assisting in event planning.
– Depending on the exact position, you might also need to have some knowledge of food preparation.
– The food and beverage coordinator usually works directly under the food and beverage director, though depending on the size of the organization, the responsibilities might be handled under
– Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
– Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
– Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
– Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
– Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
– Performs other duties required to provide the service brand behavior and genuine hospitality
Food and Beverage Coordinator
Adheres to hotel policies and procedures:
– Attends work on time and as scheduled.
– Follows hotel grooming and hygiene standards.
– Minimise safety hazards by following all safety rules and procedures.
– Refrain from personal conversations with other employees at the main entrance.
– Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
– Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
– Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
– At all-time projects a favorable image of the Brand to the public.
REQUIREMENTS :
– Minimum one-year hotel FB experience
– Local market knowledge preferred
– High school diploma required, bachelor’s degree preferred
– Experience managing brand standards
– Able to collaborate effectively with other hotel employees and managers to ensure teamwork
– Proficient computer skills including Microsoft Office suite
– Strong verbal and written communication skills
Skills :
– Experience managing brand standards
– Able to collaborate effectively with other hotel employees and managers to ensure teamwork
– Proficient computer skills including Microsoft Office suite
– Strong verbal and written communication skills
