Job Description :
Key Accountabilities :
Key Performance Indicators:
Reservation Event Manager
– To drive quality of services across the call center through agent excellence & to develop the team to attain agent scorecard results.
– To analyze, evaluate & track data & ensure all service-related procedures are in place to achieve service value.
– establish & create five9 custom reports to achieve telephone objectives in efficiency & productivity.
– monitor results, provide feedback & make recommendations based on outcomes.
– engage & lead the event team to achieve periodical sales targets across restaurants through on-premise events, private dining & restaurant groups.
– actively manage & drive all sales leads & work in collaboration with the operations teams.
Guest Centricity:
Reservation Event Manager
– Identify international & emerging trends that can be implemented into the KSA market to drive service excellence, embodying a culture of innovation & newness.
– To work closely with brand ambassadors & general managers to create ultimate bespoke experiences across the Cool Inc restaurant portfolio, tailoring where possible & driving brand uniqueness.
– To collaborate with marketing teams on event collateral to create brand awareness & to entice lead capture.
– collaborate with culinary teams to drive new products across menu offerings, providing feedback where applicable.
Digital Systems:
Reservation Event Manager
– To actively manage the Triple Seat group & event booking platform & to ensure the system is utilized to its full potential through regular maintenance, the adaption of seasonal activations, menu offerings & event areas.
– ensure a seamless E2E guest journey across Triple Seat & its dependent channels (such as the Cool Inc website) & collaborate with marketing teams to drive navigation & awareness.
– analyze revenue & booking reports across Triple Seat & create action plans based on results with the marketing, event & operations teams to drive sales & engagement.
Skills :
Education:
– Bachelor’s degree
Experience & Skills:
– 2-3 years in events & sales / similar position
– +5 years within the hospitality industry
– Computer literature (PP, excel, word)
– English & Arabic language
