Job Description
Basic Function:
Billing Collection Specialist
– Responsible for managing the billing and collections process for utility services, ensuring timely and accurate billing, collections, and customer service. The specialist will handle customer inquiries, complaints, and disputes related to billing and collections, and work closely with other departments to ensure smooth operations.
Job Scope:
Billing Collection Specialist
– Incumbent is a senior professional with excellent experience and knowledge of billing and collection activities in utilities. Must be able to track and work with customer service to collect payments and ensure the accuracy of bills issued. Candidate must know the regulations with respect to billing issuance and collection. Also, the candidate must be well-versed in company policies and procedures with respect to financial matters.
Principle Contact:
Billing Collection Specialist
INTERNAL: Utility Services, ECDC Finance, and ECDC Operations.
EXTERNAL: ECOC internal and external Customers and WERA (if required)
Function Description
Billing Collection Specialist
– Manage the billing process for all utility services, including meter reading, data entry, and customer invoicing.
– Ensure that all billing and collections processes follow the local, state, and federal regulations.
– Process payments and manage accounts receivable, including sending regular statements and collection notices to delinquent accounts.
– Handle customer inquiries, complaints, and disputes related to billing and collections.
– Work closely with other departments, such as Customer Service, and Operations to ensure smooth operations.
– Develop and maintain accurate and up-to-date billing records and reporting on collections activities.
– Recommend process improvements to increase efficiency and accuracy in billing and collections.
– Monitoring accounts to identify overdue payments and taking actions to encourage timely debt payments.
– Resolve billing and customer credit issues.
Billing Collection Specialist
Job Requirements
EDUCATION:
– Bachelor’s degree in finance, accounting, MIS, or equivalent is required.
EXPERIENCE:
– 6-9 years of related experience is required.
LANGUAGE:
– Excellent communication written and verbal in English is required.
Preferred Training and Certificates
– Professional in Microsoft applications and databases
Critical Attributes and Competencies
– Knowledge of billing procedures and collection techniques
– Familiarity with laws related to debt collection
– Problem-solving
– Clear Communication skills
– Negotiation Skills
– Ability to build good working relationships with internal and external customers
– Record keeping and documentation
– presentation skills.
